DigiLocker is India’s fastest-growing flagship program aimed at transforming India into a digitally empowered society and knowledge economy with over 30M+ users. Because of its large user base, the DigiLocker app is prone to many errors, so to Fix DigiLocker app error, we have drafted a step-by-step guide to fix all the app issues and errors.
Targeted at the idea of paperless governance, DigiLocker is a platform for issuance and verification of documents & certificates in a digital way, thus eliminating the use of physical documents. The DigiLocker website can be accessed at https://digitallocker.gov.in/
You can now access your documents and certificates from your DigiLocker on your mobile devices.
If the DigiLocker app is not working properly and showing errors, then there might be a problem at DigiLocker’s end or at your end. There are several ways to resolve this issue and use the app seamlessly to get no errors. Let’s dive right into it –
To Fix DigiLocker App Error – Check Sources to Confirm DigiLocker App Outage
There are many instances in which the app server might be down and that causes the loading issue or the loading error. Check the DigiLocker app’s Twitter profile or any other social media profile for any app outage news.
To confirm the App outage status, you can visit the Down detector to confirm the app’s server status. Down detector collects the app functioning status from various sources to present real-time server status updates.
In this case – you can wait for a while and try after some time. Rarely, these servers go offline or might be under maintenance. Usually, these servers will be back online within a few minutes.
Fix Black Screen / White Screen / Blank Screen issue
Close all open apps from the background, including DigiLocker app
Black Screen or White Screen is one of the most common errors faced in mobiles and tabs. Sometimes, when you open the app, you see a black screen on display as the app is taking time to load and then the app closes with or without an error message.
To fix these types of issues, follow the below-mentioned steps –
Several times it might be because of an app loading problem. You can fix this by closing all the apps from the recent open section of your device and closing all the apps, including the opens in the background. Now open the app again. This time, it might function perfectly.
You can restart your device by long pressing the device’s power button and then try opening the app again. This time, the app may work with no error.
If both above-discussed methods didn’t fix the app issue, then uninstall the app and re-install it. In Apple’s iOS, there is the option to restore the content and settings from iCloud backup. For android, the data can be restored after logging in from the same email id.
DigiLocker app not loading/ not working properly
Check Wi-Fi / Mobile Data Connectivity in your device
You might face some situations where the DigiLocker app is not loading properly and is taking time to load or not functioning properly.
Firstly, you can check your device’s Wi-Fi/mobile data connection is functioning properly or not. You can confirm this by checking if other applications such as Google or YouTube are working or not. Make sure your Wi-Fi connection or Mobile internet connection are connected and are not displayed by “!” beside their icon.
There might be a situation in which a lot many users are using or trying to log into the app. This may increase the load on the server and might result in the dysfunction of the DigiLocker App. You can try again after a few minutes. The DigiLocker app will work perfectly.
How to Fix DigiLocker App Login Issue
If you are facing any issue in logging into DigiLocker App, then you can try checking the credentials you are using to log in. You might use incorrect credentials, which might lead to logging issues.
To resolve this, you can recheck the credentials you are using, or else login via entering your mobile number and receive OTP and then log in using OTP.
If you’re using third-party social networks to log in, such as Meta, YouTube, Google, then check whether that service is working properly by visiting their official website.
In very rare cases, your account might get banned or deactivated for some unreasonable activities. Please confirm this from the error message.
DigiLocker App Updating or Installing Error
Clear your App’s Cache and User Data
Log out from your account and clear the Cache from App Info. Along with Cache, you can also delete the User data stored. Thus, it will prepare to load everything up again from scratch. This will ease out updating and installing the app back to your device.
Also, make sure your device has enough space to update or install the required updates for the DigiLocker app.
To Fix Error in DigiLocker App
Uninstall the App and Re-Install it again
If you are still getting the error in the DigiLocker app, uninstall the app from your device. This will erase the problem causing the error.
Then download the latest version from the Google Play Store or App Store. After installing the latest version of the app, it should work perfectly fine.
Restart Your Device
If the problem/error persists, then after uninstalling the app, restart your device. Then, after turning it on, check if there is any available update for your device. Download the latest updates on your device and let your device boot. Then, after restarting your device again, download the DigiLocker app and install it. Insert the correct credentials and make sure your device is connected to a healthy internet connection.
Please let us know in the comment section, which method resolved your error in the DigiLocker app. Do check out the Umang app Error Fix